Kudos to Lenovo

My trusty workhorse, eight days a week, is a Lenovo ThinkPad X60s. She’s been in the stable for about 18 months now, and has never skipped a beat – until now.

Friday morning I popped her open at the coffee shop, and she just wouldn’t turn over. As dead as my blueberry scone. I swapped in my other battery and we were off to the races, only to find out that my 8 Cell High Capacity battery had completely, as we say in Massachusetts, shit the bed. Once on AC, the computer showed it as 80% charged and “not charging” – and nothing I could do was changing anybody’s mind on the topic. ‘Sub-optimal’ to say the least.

I figured I was toast and started shopping for a replacement this evening. On a lark, I did a quick search to see if there were any posts online about people having had and fixed such problems. I immediately landed on a Lenovo support page about some batteries they were replacing. My model number was not on the list, but they had a little app that automatically reads your battery info and takes you to a web page to tell you the score. I had nothing to lose! Lo and behold, my battery is one of the ones affected, and a new one is now, automatically, on its way to me!

How freakin’ painless was that? Yeah, it’d have been ideal if it hadn’t broken down in the first place, but I don’t know that I’ve ever had a computer problem get fixed that easily before!

Solid support. Happy camper customer. I’ll be due for a new computer in Q1 – maybe the X70 will be out by then…


  1. Shawn

    The new battery is TOTALLY studly! Been on it hard for two hours and it says I’ve got four hours left. Oh yeah!

  2. Shawn

    08-17 1946 ET – Battery replacement request submitted online
    08-18 1044 ET – FedEx overnight tracking information received via email
    08-19 1536 ET – Replacement battery at my door.

    Happy camper, for sure.

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