After a year of random silliness, I seem to have come to the decision to give up on American Express.
I’ve been a dedicated (seriously … insane & hardcore) AMEX user since 1988. 20 years. Two decades. I was the kind of guy who wouldn’t shop someplace if they didn’t take AMEX. Whenever one of my companies set up credit card processing, I insisted on accepting AMEX out of the gate – even with the higher fees, and always in disagreement with my employees who had to operate the processing. I wrote letters and emails to companies that didn’t take the card. I was an AMEX fanboi.
I’ve charged on the order of a million dollars on my AMEX – including a ton of business travel and corporate expenses (“We need five more $5K computers? No problem. Call DELL – they’ve got my AMEX on file.”). I doubt I’m in AMEX’s top 10%, but I have to assume the top tercile – if not quartile (that’s gotta be a really long tail graph…).
In the last year, they’ve gotten “unhelpful” – and always about stupid things. Given how much the card costs (card fees + rewards program + a second card for the boss) plus the fees they’re collecting on my transactions, it just doesn’t make sense unless they’re gonna be helpful. Although they have bent over backwards for me before, it’s been many many years since I’ve needed anything from them, and the last set of interactions throughout 2008 elicited nothing but “sorry, no” responses from them.
Well AMEX, “Sorry. No.”